FurryGoods Shop Reporting, Appeals and Review Procedure (v1.2)
Version v1.2. Unpublished review draft; not effective. Target effective date: 1 October 2026. Actual publication, notice and commencement depend on completion of the required procedures. This draft does not replace currently applicable terms. English is the baseline and prevailing text, subject to mandatory consumer protections. See the package README for outstanding release checks.
Article 1 Matters and channels
In this document, “we”, “us” and “our” mean 香港福瑞谷國際貿易有限公司 (HONG KONG FURRYGOODS INTERNATIONAL TRADE LIMITED), the operator of FurryGoods Shop. “Shop” or the “Platform” means our FurryGoods Shop services. “You” means a user of the services covered by this document. Provisions concerning buyers, creators or other particular capacities apply only to persons acting in that capacity.
Users, creators and relevant right holders may report or appeal specific issues involving unlawful conduct, infringement, product safety, fraud, account restrictions, funds, reviews or other matters through our unified email or relevant available channels. A recommended template is not mandatory. Information sufficient to identify an issue must be handled lawfully or followed by guidance on supplementation.
Article 2 Necessary materials
Provide the account, order or content location, specific issue, request and available evidence. Persons asserting another's exclusive rights must provide necessary authority. Ordinary risk reports do not require full identity documents unrelated to the risk. We protect reporters', respondents' and third parties' privacy. Fabrication of material facts and coordinated false reports are prohibited; truthful complaints not upheld are not automatically malicious.
Article 3 Receipt and feedback
We acknowledge receipt and state missing items or next steps within 3 Hong Kong business days. Once information is sufficient, we provide reasoned views or a specific explanation of an extension within 7 Hong Kong business days. Complex matters receive updates at least every 14 calendar days. Urgent safety risks are addressed immediately, followed by notice under the rules. We explain disclosable grounds for imposing, maintaining or withdrawing measures; automated acknowledgements must not indefinitely replace substantive handling.
Article 4 Human review and new evidence
Affected persons may challenge facts or rule application and submit corrective action and new evidence. We provide appropriate human review, where practicable by a person or review stage not directly responsible for the original decision, without promising disclosure of employee names. There is no universal Platform-wide expiry of appeal rights or one-review-only limit. Necessary supplementation deadlines must be reasonable, clear and open to reasonable extensions; undisclosed deadlines do not remove opportunities.
Article 5 Special procedures and external remedies
Infringement notices and counter-notices, payment-provider evidence procedures and statutory data requests follow their respective procedures. Specific deadlines are notified separately and cannot be indefinitely extended through internal review. Fund restrictions follow the minimum scope and periodic-review requirements of the violation rules. Court, bank and competent-authority remedies do not require us first to close the matter.
Article 6 Updates and language
This document applies together with the FurryGoods Shop Service Agreement. We provide the applicable terms, give required notices and protect existing orders under its provisions on incorporation, priority and updates. Where separate consent is legally required, we act only after obtaining that consent.
Access merely to download existing deliverables, obtain a refund or settlement, appeal or exit does not constitute acceptance of new adverse terms. Continued use has acceptance effects only to the extent permitted by applicable law and after we have completed the necessary procedures.
The English text prevails in the event of ambiguity or conflict between language versions. This does not limit consumer protections or remedies under applicable mandatory law.