FurryGoods Shop User Notice and Electronic Service Rules (v1.2)

Version v1.2. Unpublished review draft; not effective. Target effective date: 1 October 2026. Actual publication, notice and commencement depend on completion of the required procedures. This draft does not replace currently applicable terms. English is the baseline and prevailing text, subject to mandatory consumer protections. See the package README for outstanding release checks.

Article 1 Scope and contact channels

In this document, “we”, “us” and “our” mean 香港福瑞谷國際貿易有限公司 (HONG KONG FURRYGOODS INTERNATIONAL TRADE LIMITED), the operator of FurryGoods Shop. “Shop” or the “Platform” means our FurryGoods Shop services. “You” means a user of the services covered by this document. Provisions concerning buyers, creators or other particular capacities apply only to persons acting in that capacity.

These Rules govern contractual, account, transaction, governance, privacy and service notices between us and users; they do not replace statutory service by courts or administrative authorities. Our unified business email is [email protected]; on-platform channels supplement it only when actually available. Customer service, privacy, infringement and product-safety matters may all be submitted to this email with minimum necessary identifiers and an explanation.

Article 2 Important notices

For matters affecting fees, delivery periods, refunds, settlement, freezes, termination or appeal deadlines, we will send notice through a direct contact channel you have provided that permits retention, explaining the matter, basis, deadline and available action. Announcements may supplement notice but do not automatically prove receipt of individual notice.

We retain sending records and available delivery records. On discovering bounce-backs, inaccessible messages or other signs of failure, we take reasonable remedial steps; we do not rely on a notice known not to have arrived to find that you missed a deadline or waived a right. Supplementary-information and appeal periods are calculated under applicable law and reasonably provable arrival circumstances. Judicial and administrative service remains governed by the relevant law, not these Rules.

Article 3 Evidence and account actions

Our system and transaction records may serve as evidence. You may challenge them and submit bank records, emails, off-platform communications, device anomalies and other relevant material. We assess the evidence together and do not reject material merely because it originated off-platform.

We investigate logs and system anomalies within our control and do not require you to prove internal facts you cannot reasonably access. Whether an account action was authorised is assessed using security records and other evidence; we do not automatically attribute every unauthorised-use action to the account holder. Failure to reconcile promptly does not automatically extinguish correction or statutory claims.

Article 4 Response and handling times

“Calendar days” include weekends and public holidays. “Hong Kong business days” are Monday to Friday excluding Hong Kong public holidays. Our periods below start on the next corresponding day after receipt; statutory starting rules, shorter periods and special procedures prevail. Requests for further information must be specific and necessary and do not automatically restart statutory periods.

Matter	Our time limit and requirements
Ordinary customer service, refunds, complaints, appeals and termination	Within 3 Hong Kong business days, acknowledge and identify missing information or the next step, not merely send a non-substantive automatic reply
Requests with sufficient information, or initial review of a freeze	Within 7 Hong Kong business days, provide a reasoned opinion; if incomplete, explain reasons, progress and the next date
Progress on complex matters	Update at least every 14 calendar days; no indefinite extension without reasons
Notice following an urgent restriction	Within 2 Hong Kong business days, provide disclosable reasons and an appeal channel; address immediate danger first, except information subject to statutory confidentiality
Periodic review of restrictions	Review necessity at least every 14 calendar days and promptly release undisputed amounts
Refund determined payable	Submit the instruction and provide tracking within 3 Hong Kong business days; shorter statutory periods prevail and bank crediting time is explained separately
Shop closure and termination coordination	Within 7 Hong Kong business days after identity and necessary information are complete, close ordinary Shop functions and complete necessary termination coordination, or explain specific necessary reasons and alternatives
Data rights requests	Respond first within 3 Hong Kong business days, then complete under applicable law; Hong Kong access and correction requests follow applicable 40-day requirements

Preliminary opinions are not final judgments and do not shorten deadlines for applications to banks, regulators or courts. Customer service and support systems must not promise compensation beyond actual authority or make final legal adjudications. Decisions with significant effects receive appropriate human review.

Article 5 Contact details and failed delivery

You must keep necessary contact information valid and may update it through reasonable identity verification if you cannot access your email or account. On discovering bounce-backs, access barriers or other failure signs, we take reasonable alternative-notice and remedial steps rather than assigning all risk to the user. Statutory and case-specific deadlines are explained separately; a notice known not to have arrived does not establish waiver.

Article 6 Service emails and marketing

File-upload and expiry reminders, fee and settlement changes, refund and security emails are used only for their related purposes. Marketing follows separate rules. Unsubscribing from marketing does not deprive you of necessary order notices. We will enable reasonable retention of applicable terms, orders and handling records. Electronic evidence is not irrebuttable.

Article 7 Updates and language

This document applies together with the FurryGoods Shop Service Agreement. We provide the applicable terms, give required notices and protect existing orders under its provisions on incorporation, priority and updates. Where separate consent is legally required, we act only after obtaining that consent.

Access merely to download existing deliverables, obtain a refund or settlement, appeal or exit does not constitute acceptance of new adverse terms. Continued use has acceptance effects only to the extent permitted by applicable law and after we have completed the necessary procedures.

The English text prevails in the event of ambiguity or conflict between language versions. This does not limit consumer protections or remedies under applicable mandatory law.