FurryGoods Shop Physical Goods Logistics, Receipt and After-Sales Rules (v1.2)

Version v1.2. Unpublished review draft; not effective. Target effective date: 1 October 2026. Actual publication, notice and commencement depend on completion of the required procedures. This draft does not replace currently applicable terms. English is the baseline and prevailing text, subject to mandatory consumer protections. See the package README for outstanding release checks.

Article 1 Scope and dispatch arrangements

In this document, “we”, “us” and “our” mean 香港福瑞谷國際貿易有限公司 (HONG KONG FURRYGOODS INTERNATIONAL TRADE LIMITED), the operator of FurryGoods Shop. “Shop” or the “Platform” means our FurryGoods Shop services. “You” means a user of the services covered by this document. Provisions concerning buyers, creators or other particular capacities apply only to persons acting in that capacity.

These Rules cover ready-stock, handmade, physical commission, self-operated, consignment and other actually available physical-goods orders. Before payment, listings must specify product specifications, stock, dispatch location, expected dispatch, latest agreed delivery, delivery areas, transport method, shipping charges and necessary import information. Sellers provide genuine tracking evidence; generating a tracking number alone is not dispatch. Changes to materials or customisation stages follow the advance order agreement, not unilateral indefinite extensions.

Article 2 Self-operated obligations

The self-operated seller bears delivery, conformity, after-sales and legally required safety obligations for the goods or services sold. Recovery from a factory, warehouse, carrier or other partner is not a prerequisite for buyers' lawful remedies. The seller duties for third-party creator orders and our statutory duties remain separately applicable. We are responsible for fulfilment services we ourselves promise, and subcontracting does not remove that responsibility.

Article 3 Consignment and custody

When creator goods enter a warehouse we designate, intake records must identify the goods, quantity, condition, ownership, custodian, operations provided and charges. Delivery for consignment does not automatically transfer ownership unless a valid sale or other written ownership arrangement provides otherwise. We perform storage, picking, packing or dispatch services we undertake within the promised scope; delegation does not automatically remove that responsibility. Where we merely refer a service without undertaking performance, the actual contracting party must be identified before the creator accepts it. Later explanations do not alter promised obligations.

Article 4 Stock and exit

Intake, release, warehouse transfers, stocktaking discrepancies, damage and returns must be traceable; both parties provide handover and operational evidence in disputes. Recall, consignment termination or exit requires stocktaking and a return or lawful disposal plan. Failure to answer a notice does not automatically mean abandonment of ownership. Liens, sale or destruction for unpaid storage charges require applicable legal and valid contractual grounds and necessary notices; we have no arbitrary right to dispose of stock.

Article 5 Transport and receipt

The seller or its fulfilment provider must deliver at the agreed time and by the agreed method. For consumer orders, the seller generally bears transport risk until actual receipt by the buyer or designated recipient, subject to applicable law. A tracking status of “delivered” is only one piece of evidence. Placement not authorised by the buyer, receipt by a stranger or delivery to a wrong address does not automatically prove delivery. Special arrangements where the buyer independently appoints a carrier not offered by the seller require advance clarity and legal compliance. We bear legally and contractually attributable losses caused by errors in operations we undertake rather than universally allocating them to creators.

Article 6 After-sales evidence and returns

Prompt inspection and retention of packaging, photographs and other evidence are encouraged. Absence of an unboxing video, recorded receipt or prior use alone does not justify rejecting quality, missing-item, latent-defect or infringement claims. Return procedures must provide a genuinely usable receiving address, contact, necessary transport information and cost allocation. The registered address is not the default return address. Failure promptly to provide valid return arrangements must not cause buyers to lose deadlines or rights. Necessary return costs attributable to seller responsibility must not be passed to faultless buyers; other returns follow valid advance agreements and law.

Return information does not require creators to publicly disclose private addresses or personal telephone numbers to every visitor. Lawfully authorised receiving warehouses, business addresses and business contacts or roles may be used; false addresses are prohibited. Information required only individually must be provided through restricted channels for the relevant order. Business information legally required before ordering remains subject to Article 4 of the Service Agreement. Information legally or operationally necessary in logistics, customs or payment documents is distinguished from product-page display. “End-to-end anonymity” must not be claimed before verifying logistics and payment processes.

Article 7 Customs clearance

Before ordering, the dispatch location, supported destinations, whether import charges are included, the party responsible for declarations and customs clearance, and potentially required information must be explained. Charges that cannot reasonably be estimated require a calculation basis or determination method. Underdeclaration, misdeclaration, disguising shipments as gifts and borrowing identities to evade controls must not be required. Buyers bear only legally attributable cooperation duties and costs disclosed beforehand; seller or fulfilment-provider declaration errors are not automatically borne by buyers.

Article 8 Product safety and recalls

Sellers must provide applicable safety information, age and use warnings, batch and traceability information and comply with destination product requirements. On credible injury or safety risks, we and responsible parties immediately assess them and, where necessary, stop relevant sales and dispatch, issue instructions to stop use, preserve batch evidence, notify affected buyers, report as legally required and arrange repair, replacement, return, refund or recall. Buyers must not waive other rights to participate in a legally required recall. After taking initial action, we may lawfully recover from the actual responsible party. We establish responsible personnel, emergency contacts, supplier-cooperation arrangements and return logistics for actual operations.

Article 9 Refused delivery, address changes and redelivery

Buyers must provide accurate usable delivery information. Post-dispatch changes require feasibility checks, and success must not be guaranteed where address changes were not promised. Actual reasonable costs caused by attributable buyer errors or unjustified refusal follow valid advance agreements and law, less saved or recoverable costs. Seller misdispatch, delay, nonconformity or improper delivery must not be passed to buyers.

For returns or failed delivery, buyers are contacted with clear redelivery, collection or refund options and deadlines. Silence alone does not establish abandonment of ownership. Redelivery costs require advance disclosure; remedies legally at the seller's expense must not be charged again.

Article 10 Quality, customisation and refunds

Reasonable workmanship variations in handmade goods must be clearly disclosed before payment and must not conceal wrong specifications, obvious defects or safety issues. Statutory return exceptions for customised goods apply only when their legal conditions are satisfied and do not remove quality or breach responsibilities. Repair, supplementary delivery, replacement, price reduction and refund follow the issue, valid agreement and applicable law. Due after-sales service must not require withdrawal of complaints or deletion of negative reviews.

Article 11 Updates and language

This document applies together with the FurryGoods Shop Service Agreement. We provide the applicable terms, give required notices and protect existing orders under its provisions on incorporation, priority and updates. Where separate consent is legally required, we act only after obtaining that consent.

Access merely to download existing deliverables, obtain a refund or settlement, appeal or exit does not constitute acceptance of new adverse terms. Continued use has acceptance effects only to the extent permitted by applicable law and after we have completed the necessary procedures.

The English text prevails in the event of ambiguity or conflict between language versions. This does not limit consumer protections or remedies under applicable mandatory law.