FurryGoods Shop Account Termination Notice (v1.2)

Version v1.2. Unpublished review draft; not effective. Target effective date: 1 October 2026. Actual publication, notice and commencement depend on completion of the required procedures. This draft does not replace currently applicable terms. English is the baseline and prevailing text, subject to mandatory consumer protections. See the package README for outstanding release checks.

Article 1 Scope and unified account

In this document, “we”, “us” and “our” mean 香港福瑞谷國際貿易有限公司 (HONG KONG FURRYGOODS INTERNATIONAL TRADE LIMITED), the operator of FurryGoods Shop. “Shop” or the “Platform” means our FurryGoods Shop services. “You” means a user of the services covered by this document. Provisions concerning buyers, creators or other particular capacities apply only to persons acting in that capacity.

Shop uses the FurryGoods Identity (FGID) unified account. This Notice governs identity verification, order settlement, data handling and aftercare relating to Shop when you terminate that unified account. Logging out, ceasing purchases or no longer accepting shop orders does not terminate the unified account.

Article 2 Termination channel and effects across services

You may request account termination at the FurryGoods Identity Account Centre, completing necessary identity verification and confirmation as instructed.

This procedure terminates the FurryGoods unified account, not only Shop. On completion, your accounts with Shop and other FurryGoods services linked through that unified account will be terminated together, and you will no longer be able to log in or use those services through that account. Before final confirmation, we will clearly explain this effect, your outstanding matters and how they will be handled. We will not treat cessation of shop operations or an individual data request as an instruction to terminate the entire unified account.

If you wish only to stop using Shop or close your shop, without terminating the unified account, do not confirm that termination. Contact [email protected] for Shop business exit and outstanding matters. This channel also handles exceptional cases, including inability to access the Account Centre; we will assist after reasonable verification.

Unified account termination does not terminate independently held accounts with third-party login providers. Account termination, cessation of services and deletion of data are handled separately under this Notice and applicable privacy rules; they do not mean that all historical data is deleted at once.

Article 3 Outstanding matters and business exit

Where orders, refunds, settlements, inventory or disputes remain outstanding, we will identify each Shop matter requiring attention, its basis, expected date and practicable aftercare arrangements, and coordinate the relevant status with unified account termination. Outstanding matters in other FurryGoods services are governed separately by their effective terms and applicable law.

We will not indefinitely prevent your exit merely because of a complaint, possible chargeback, genuinely disputed amount or statutory record-retention duty. Where new transactions can cease while minimum necessary contact and restricted aftercare channels remain, we will make those arrangements. Termination does not discharge payment, refund, settlement or compensation obligations already incurred, and we will not confiscate sums lawfully payable to you because of termination.

Article 4 Verification and special circumstances

We will verify your authority in proportion to termination risks, without universally requiring facial recognition or unrelated financial information. If you cannot log in normally, you may seek assistance using other reasonable evidence of account ownership. Do not give anyone third-party account passwords, verification codes, Passkey private keys or recovery codes.

An organisation's request must come from an authorised representative, supported by necessary entity and authority evidence. For a sole administrator, death or dissolution, we will lawfully verify transfer of authority or evidence identifying the person entitled to act. We will not impose an additional mandatory cooling-off period or blanket waiting period prohibiting re-registration merely to process Shop exit. The Account Centre explains final confirmation, account status and legally necessary identity-security steps. Necessary verification does not prevent timely handling of undisputed Shop matters.

Article 5 Time limits and post-termination aftercare

We will respond within 3 Hong Kong business days of receiving a Shop termination or exit request. Within 7 Hong Kong business days after identity and necessary information are complete, we will close ordinary Shop functions and complete necessary termination coordination, or explain the specific legal or necessary reason preventing immediate completion, an expected date and alternative arrangements. Unified account and other-service termination steps are coordinated through the Account Centre. We will explain Shop processing status and will not require an account to remain active merely because backend records must be retained.

After creator exit, we pay available amounts and normal-exit final balances under the settlement rules and handle inventory returns under the logistics rules. Shop closure does not shorten the originally agreed 180-day access period for files already purchased.

If you terminate your unified account as a buyer, the original logged-in download channel will no longer work. Download and back up deliverables you wish to retain before termination. For orders still within their agreed access period and with valid downloads remaining, or with outstanding delivery remedies, we will provide restricted download access or another lawful delivery method after verifying necessary order and identity information. You may apply through the Shop email above without re-registering or accepting new adverse terms. Restricted aftercare channels will also handle necessary refunds, settlements and rights requests.

Article 6 Data, licences and existing rights

Following termination of the unified account and linked FurryGoods service accounts, we will delete Shop data no longer needed or irreversibly anonymise it according to each actual processing purpose, applicable law and privacy rules. Transaction, tax, accounting, dispute and other necessary records required by law will have restricted access and uses, and will be handled according to disclosed retention periods and backup-erasure cycles; they will not continue to be used for marketing or model training.

Necessary evidence of authorisation, acceptance of terms and notices is not automatically destroyed on termination. It is retained under restrictions only as needed for lawful records, outstanding matters or evidence in a specific dispute, and cleared when the relevant basis ends. Categories and periods are governed by Article 8 of the Privacy Policy.

Joint termination of accounts does not mean deletion of all service business records at the same moment, nor does it automatically discharge existing orders, subscriptions or other contracts. We will handle and explain Shop aftercare; corresponding obligations of other services are performed under their effective terms and applicable law. Lawfully acquired work licences and rights to refunds, settlement and complaints do not automatically end on unified account termination.

Article 7 Updates and language

This document applies together with the FurryGoods Shop Service Agreement. We provide the applicable terms, give required notices and protect existing orders under its provisions on incorporation, priority and updates. Where separate consent is legally required, we act only after obtaining that consent.

Access merely to download existing deliverables, obtain a refund or settlement, appeal or exit does not constitute acceptance of new adverse terms. Continued use has acceptance effects only to the extent permitted by applicable law and after we have completed the necessary procedures.

The English text prevails in the event of ambiguity or conflict between language versions. This does not limit consumer protections or remedies under applicable mandatory law.