FurryGoods Shop Product and Work Review Appeals and Suppression Rules (v1.2)

Version v1.2. Unpublished review draft; not effective. Target effective date: 1 October 2026. Actual publication, notice and commencement depend on completion of the required procedures. This draft does not replace currently applicable terms. English is the baseline and prevailing text, subject to mandatory consumer protections. See the package README for outstanding release checks.

Article 1 Scope and eligibility

In this document, “we”, “us” and “our” mean 香港福瑞谷國際貿易有限公司 (HONG KONG FURRYGOODS INTERNATIONAL TRADE LIMITED), the operator of FurryGoods Shop. “Shop” or the “Platform” means our FurryGoods Shop services. “You” means a user of the services covered by this document. Provisions concerning buyers, creators or other particular capacities apply only to persons acting in that capacity.

Reviews must relate to genuine on-Platform orders and actual transaction experiences. Public expression of experience is distinct from determination of legal liability. Review access, availability periods and actual conditions for amendment or supplementary reviews must be clearly provided before use. Positive reviews never submitted must not be fabricated. Agreed cloud-drive delivery of an order paid on the Platform does not remove review eligibility.

Article 2 Reviews and display

We do not restrict truthful, lawful reviews merely because a dispute is unresolved, the seller denies it or the buyer exercises a lawful chargeback right. Unlawful content, privacy disclosures, threats or demonstrably false content are assessed individually under applicable law and review rules. Where the infringing portion can be edited out, deletion of the entire review is not automatically required. Reasons and appeal routes must be available; withdrawal of a negative review is not a condition of a refund.

Article 3 Lawful content and prohibited conduct

Reviews may objectively describe quality, delivery timing, communications, after-sales service and dissatisfaction, distinguishing facts from personal impressions. Fabricated transactions, organised review manipulation, coercing positive reviews with money or refunds, threats, discrimination, private-identity disclosure and unrelated advertising are prohibited. Unfavourable opinions, regulatory complaints and reasonable compensation claims alone do not constitute extortion or malicious negative reviews.

Article 4 Editing, suppression and explanations

We lawfully apply necessary editing, masking or restrictions to specifically unlawful, privacy-infringing or demonstrably false portions. Removability of the harmful portion does not automatically justify deleting the entire truthful experience. Consumer reviews that must legally be retained must not be deleted, concealed or misleadingly displayed for commercial interests. Self-operated and collaborative projects receive the same treatment, without special protection because of our involvement.

Creators may respond objectively but must not publish buyers' names, addresses, private commissions or original conversations in retaliation. We explain disclosable reasons and review routes and promptly restore erroneous restrictions. Unresolved disputes do not default to hiding all negative reviews.

Article 5 Appeals, supplementation and review functions

We impose no universal Platform-wide expiry of appeal rights or one-review-only limit. Requests for additional materials must specify necessary fields, a proportionate deadline and an extension route. Reasonably late submissions or new evidence may still be reviewed. Particular legal or channel deadlines are separately notified. Any actual limits on review availability, amendments or supplementary entries and their timing must be clearly accessible before affected users use the function; internal confidential rules must not retrospectively remove opportunities. We do not disclose reviewer names, fraud-detection details or system implementation, but eligibility and operation of review functions must be clearly explained before use. Absence of a review must not be fabricated as a positive user review. Orders formed and paid on the Platform using agreed cloud-drive delivery do not thereby lose eligibility for Platform reviews, refunds or dispute handling.

Article 6 Receipt and evidence

Requests must identify the review, disputed passages, reasons and evidence. Under the user-notice rules, we respond within 3 Hong Kong business days and, once information is sufficient, provide reasoned views or an extension explanation within 7 business days. We retain originals and handling records as legally required and necessary for verification; retention does not mean permanent public display.

Article 7 Updates and language

This document applies together with the FurryGoods Shop Service Agreement. We provide the applicable terms, give required notices and protect existing orders under its provisions on incorporation, priority and updates. Where separate consent is legally required, we act only after obtaining that consent.

Access merely to download existing deliverables, obtain a refund or settlement, appeal or exit does not constitute acceptance of new adverse terms. Continued use has acceptance effects only to the extent permitted by applicable law and after we have completed the necessary procedures.

The English text prevails in the event of ambiguity or conflict between language versions. This does not limit consumer protections or remedies under applicable mandatory law.