FurryGoods Shop Service Agreement (v1.2)

Version v1.2. Unpublished review draft; not effective. Target effective date: 1 October 2026. Actual publication, notice and commencement depend on completion of the required procedures. This draft does not replace currently applicable terms. English is the baseline and prevailing text, subject to mandatory consumer protections. See the package README for outstanding release checks.

Article 1 Contracting party and scope

This Agreement is made between you and 香港福瑞谷國際貿易有限公司 (HONG KONG FURRYGOODS INTERNATIONAL TRADE LIMITED, “we”, “us” or “our”). “FurryGoods Shop”, “Shop” and the “Platform” mean the transaction and related services we provide.

Our registered address and contact details are set out in Operator and Contact Information, which forms part of this Agreement for those purposes. Our general business email is [email protected]. Returns must use the valid business receiving address provided for the relevant order; our registered office is not the default returns address.

We currently provide registration, creator onboarding and review, product and work listings, ordering, payment, delivery support, refunds, dispute assistance, settlement and account management. Availability is subject to service regions, product types, eligibility, payment methods and necessary security checks. Before registration or contracting, we provide applicable terms that you can read and retain, draw prominent attention to material provisions on fees, automatic acceptance, licences, liability limitations and dispute resolution, and explain them where required. Merely browsing a page does not establish consent to all transaction terms or personal-data processing.

Regional accessibility of registration does not guarantee full transaction or payout availability. Purchases, creators’ acceptance of orders and settlement are limited to regions, persons and accounts supported by applicable law and the actual payment, payout and fulfilment channels, including for digital goods. We display relevant restrictions before contracting; physical delivery coverage is confirmed on the relevant product and checkout pages. If subsequent restrictions affect an existing order, we handle performance, refunds or settlement in accordance with law, without confiscating funds or discharging obligations already assumed.

Article 2 Definitions and contractual documents

Users include individuals and lawful organisations using the services. A buyer purchases goods or services. A creator or merchant is the actual person or entity listing and selling goods or undertaking services. Digital goods include electronic files and digitally licensed deliverables; physical goods are delivered in tangible form; a commission is a service producing deliverables to confirmed requirements. “Pending settlement”, “available for settlement” and “frozen” describe processing status, not ownership of funds, liability or a final dispute determination.

Related agreements include purchasing, onboarding, payments and settlement, refunds, commissions, digital delivery, logistics, privacy, Cookies, account security, closure, notices, content governance, intellectual property, tax, campaigns and collaborations. Before the relevant registration, onboarding, order or service, we provide their full text or clearly accessible links and complete legally required incorporation, notice and consent procedures. Publication alone does not make every document binding on every user.

Mandatory law prevails in a conflict. Special terms clearly provided before contracting and validly incorporated take priority only within their subject matter, followed by this Agreement and the relevant related rules. Special terms cannot exclude mandatory rights, and later page changes do not automatically change existing orders. Payment partners’ rules apply only to payment matters for which they lawfully have responsibility; they do not determine the parties’ final civil liability. A privacy notice or acceptance of this Agreement does not replace separately required consent.

Article 3 Seller identity and display information

Product details and payment confirmation pages identify the creator or shop name, an identifier enabling the seller to be identified, available contact or after-sales channels, the goods or services, our role, and responsibility for fulfilment and after-sales service.

For ordinary creator orders, the actual person or entity behind the shop is the seller. We will verify and retain the association between that person or entity and the shop identifier, but do not make general public disclosure of a creator’s real name, private residential address, personal telephone number or identity documents a condition of onboarding or trading. A pseudonym does not change the actual seller’s obligations.

For our own retail orders, we disclose the actual business operator as legally required and assume the corresponding seller obligations. Brand licensing, co-branding, consignment, managed operations or use of our designated warehouse does not by itself determine the seller. We remain responsible according to our actual role, undertakings and applicable law. Transfer of contractual obligations requires a lawful basis and any necessary consent.

Legally required identity disclosures for particular transactions are governed by Article 4.

Article 4 Identity checks and limited disclosure

Creators may use pen names, creator names or shop names that are not misleading and do not impersonate others. We manage back-office identity, payout and tax verification information separately from public display information and restrict access to real-identity data. A completed check establishes only the matters actually checked; it does not represent comprehensive identity or eligibility certification or authorise disclosure of private information on profiles, order notifications or public interfaces.

Where legal identity or business contact information must be provided to the public, consumers or competent authorities, we determine the applicable basis, recipients, necessary fields and method, and give notice where lawful and required. Where law permits a business name, valid business contact address or disclosure upon request, we use lawful means that expose less private information. Necessary information that must be disclosed or supplied is still handled through the applicable procedure.

We do not promise absolute anonymity in every circumstance. Our collection of order payments or display of our company name does not change the creator’s status as the actual seller of an ordinary creator order.

Article 5 Account and transaction eligibility

Registration, ordering and trading as a creator require you to be at least 18 and to have independent contractual capacity under applicable law. A higher legally required age applies where relevant. Organisations act through duly authorised adult representatives. Ineligible persons must not bypass restrictions by using another person’s documents, concealing age or borrowing accounts. Publicly viewable content does not permit minors to register, order or operate a shop.

Article 6 Unified account and account security

You use Shop through a FurryGoods Identity (FGID) unified account and must provide necessary information that is truthful, accurate and kept current. You need appropriate authority when acting for an organisation. Creators must complete necessary identity, entity, payout and eligibility checks. We do not require ordinary visitors to submit the same range of merchant information and explain necessary fields, purposes and consequences of non-provision before collection.

Keep login credentials and verification factors secure and contact us promptly if you discover unauthorised use. We assess authority using the facts and evidence and fulfil our own security obligations; account records alone do not make you bear all losses from account misuse. Restrictions and security checks must be proportionate to the risk. You may provide reasonable alternative evidence and request human review. You must not impersonate others, trade accounts or use fictitious entities to evade lawful restrictions.

You may close your unified account through the FurryGoods Identity Account Centre. Closure also closes Shop and other FurryGoods service accounts linked to that unified account; it is not merely an instruction to stop using Shop. Pre-closure confirmation, outstanding orders, access to unexpired files and data retention are governed by the Account Termination Notice.

Article 7 Service availability

We provide services for relevant regions, categories and payment methods according to actual capability and applicable requirements, clearly indicate restrictions before ordering and check the transaction’s availability. A page language, accessible website or successful registration does not mean every region supports receipt of goods, payments, withdrawals or sale of all products.

If we mistakenly accept an order we cannot fulfil, we handle cancellation, refunds and other responsibilities required by law. We do not refuse aftercare merely by invoking regional restrictions after collecting payment.

Article 8 Special projects

Where a transaction involves pre-sales, group buying, crowdfunding, blind boxes, deposits, instalments, balance payments, tickets or collection at exhibitions, we will specify the actual seller, price, payment stages, delivery schedule, group-formation or cancellation conditions, refunds and fulfilment arrangements before opening that project, complete necessary review and notice, and provide applicable rules. This Article does not itself establish that any such project is available. Ordinary bespoke commissions, in-stock sales and other services actually offered remain governed by the corresponding rules.

Article 9 Orders and service obligations

The actual seller fulfils ordinary creator orders. We perform our own transaction-support, limited payment-collection, settlement, governance and expressly undertaken operational obligations. Contract formation, necessary order information, commission acceptance, cancellation and refunds are governed by the purchasing, commission and after-sales rules. We do not deny a lawfully formed order merely because of a back-office status or avoid aftercare by changing suppliers, delisting, stopping service or pursuing internal recovery.

Physical delivery is determined by actual receipt and law. Commissions are accepted under the rules following complete, conforming delivery. The 14-day acceptance period and 30-day post-delivery settlement observation period run concurrently, not consecutively for 44 days. Digital files have a 180-day availability period starting from the creator’s effective delivery to that order, with an email reminder 10 days before expiry; counting, deletion and replacement are governed by the digital-goods rules.

Article 10 Collection, payouts and fees

We collect ordinary order payments only within a lawfully authorised arrangement, and the Hong Kong operator identified in this Agreement owes the agreed net settlement. Specific authorisation, completion of payment and exceptions are governed by the payment and settlement rules. Collection does not make us the seller of every product, and we do not provide a general-purpose stored-value wallet.

The ordinary merchant service fee is 5% of the fee base. For qualifying risk merchants, following human review and effective notice, the rate for new orders is 8%. Large merchants are priced under separately signed agreements; rates are not added together. After the 30-day post-delivery observation period and satisfaction of settlement conditions, payouts occur automatically under the merchant’s choice of weekly settlement (Wednesday) or monthly settlement (the 20th). The default weekly option must be set or confirmed when binding a payout method. A batch below USD 5,000 before its withdrawal fee incurs USD 50; a batch of USD 5,000 or more incurs no withdrawal fee. Ordinary batches not exceeding USD 50 accumulate without a fee. Voluntary accumulation, normal exit balances and failed-payment retries are governed by the settlement rules. We provide complete fees and conversion methods before merchant confirmation and do not impose them retrospectively.

Article 11 Works, content and personal data

Listing, payment or our review does not automatically transfer rights in a work. Default personal, non-commercial licences between creators and buyers, attribution, commercial use and exclusive licences are governed by the digital-delivery and intellectual-property rules. Our licence for Shop listing, delivery and necessary operations is limited to those purposes and scope.

Shop and other AI products operated by us or affiliated entities require separate authorisation. We will not make works, delivery files, private materials, communications or order data obtained through Shop available to other AI products for access, scraping, training, evaluation, retrieval or generation, or include them in cross-product shared training or material libraries. A unified account, common brand, public display or another product’s general terms does not provide that authorisation. If you choose to use content in an independent AI product, you must separately submit it there and grant independent authorisation with a defined scope. That authorisation does not permit automatic extraction from Shop’s back office. Technical processors are also subject to purpose limitations; the full provisions are in Article 10 of the Digital Goods Delivery and Licensed Use Rules.

You must not publish unlawful, infringing, fraudulent, harassing, privacy-invasive, adult or R18 content, malware or sham transaction information. Compliant social-media display, referrals and agreed cloud-drive delivery are allowed. Independent off-platform payment does not automatically receive our performance guarantee, but does not affect our legal responsibilities. We process personal data under the Privacy Policy. Refusing unnecessary marketing or authorisation for an independent AI product does not affect basic Shop transactions or existing rights.

Article 12 Governance, appeals and evidence

We take necessary and proportionate corrective, restrictive, delisting or termination measures on specific facts, provide disclosable reasons and human-review channels, and do not treat interim measures as final liability findings. Freezes, linked accounts, set-off and restoration are governed by the violation and settlement rules. We do not freeze all funds without grounds or confiscate lawful payables. Good-faith refunds, chargebacks, negative reviews, complaints and legal proceedings are not violations.

You may challenge our records and submit off-platform communications, bank records and other evidence. Notices, response deadlines and failed-delivery remedies are governed by the user-notice rules. Our assistance does not replace courts, competent authorities or applicable external procedures.

Article 13 Availability, changes and cessation

We take reasonable measures to maintain service security and stability but do not guarantee uninterrupted availability. We promptly investigate failures, mitigate loss and explain their effects; third-party failures do not generally excuse our own obligations. Planned changes require reasonable advance notice and proper handling of existing orders, file access, refunds and payables.

For planned cessation of the entire business, we give public and direct notice to affected users at least 30 calendar days in advance, or comply with longer periods or additional procedures required by law. The notice explains when new transactions stop, order performance or refunds, final settlements, export of records, file backup and continuing contact channels. If urgent legal cessation is necessary, we promptly explain and provide aftercare. Cessation does not permit confiscation or premature removal of agreed access to purchased files.

Article 14 Liability and compensation

We are liable according to our actual role and obligations under this Agreement. We give no universal guarantee of ordinary creators’ performance that we have not undertaken. We perform our own retail, collection, payout, warehousing, logistics and statutory obligations according to law and contract; subcontracting does not release us.

Specific liability, force majeure, the cap for ordinary business platform services and its exceptions are governed by Articles 19–23. Both parties must reasonably mitigate loss, and neither may recover twice for the same loss.

Article 15 Updates, exit and existing orders

When changing this Agreement or related rules, we provide the new text, main changes, actual publication date and effective date, with public notice at least 7 calendar days in advance. Changes affecting fees, settlement, refunds, licences, liability or other material rights also require direct notice to affected users. We comply with legally required consultation, longer notice, special formalities or separate consent. Security or statutory measures that legally require immediate action are limited to what is necessary and promptly explained; they cannot be used to add retrospective fees.

New terms apply only after valid, lawful incorporation. Existing lawful orders remain subject to their original valid terms unless changed on a lawful basis or with required consent. Continued downloading, refunds, settlement, appeals or exit do not accept new adverse fees, shorter download periods or expanded work licences. If you disagree, you may stop new transactions and request exit. We handle outstanding matters under the original valid terms without unreasonable obstacles.

Closure of your unified account also closes Shop and other linked FurryGoods service accounts. Outstanding matters, restricted aftercare and data retention are handled under the closure notice and Privacy Policy. Closure does not automatically cancel work licences you have lawfully obtained.

Article 16 Updates and language

We provide applicable terms, complete notice procedures and protect existing orders in accordance with Articles 2 and 15. Processing that legally requires separate consent begins only after that consent is obtained.

Your access solely to download existing deliverables, obtain refunds or settlement, appeal or exit does not by itself mean acceptance of new adverse terms. Continued use has acceptance effects only where applicable law permits and we have completed the necessary procedures.

The English text prevails in the event of ambiguity or conflict between language versions. This does not limit consumer protections or remedies under applicable mandatory law.

Article 17 Assignment, severability and reservation of rights

A proposed change of contracting entity or transfer of obligations requires lawful notice and necessary consent. Affiliation or an announcement alone does not transfer debts; statutory succession is governed by law. User transfers of accounts or contractual rights and obligations must also comply with law and necessary identity and payment checks, without affecting rights that are legally transferable.

Invalidity of one provision does not automatically invalidate provisions capable of independent performance. An invalid exclusion does not mean zero liability, and a purported final power of interpretation does not alter valid terms. Failure to exercise a right immediately does not necessarily waive it.

Article 18 Hong Kong law and remedies

The formation, validity, interpretation, performance and dispute resolution of this Agreement are governed by the laws of the Hong Kong Special Administrative Region, subject to applicable mandatory law. Disputes arising from or relating to this Agreement are submitted to Hong Kong courts with jurisdiction. This does not deprive consumers of mandatory protections or the right to bring proceedings before courts legally available to them. Customer service and negotiation are optional routes, not conditions that unreasonably delay statutory remedies or urgent relief. Describing a service as “intermediation” or “not a wallet” does not remove licensing, payment-qualification, statutory or product-safety requirements.

Article 19 Liability according to role

We fulfil our own service, collection, payout, data-processing, governance, security and assumed performance obligations under law and contract. We do not generally guarantee ordinary creators’ performance unless we have undertaken to do so.

Third-party conduct, account anomalies, system failures or risk-control measures do not remove liability arising from our own undertakings, fault, causation and applicable law. We bear corresponding legal responsibility for loss caused by measures clearly exceeding necessity, lacking grounds or not reviewed as agreed.

Article 20 Force majeure and mitigation

For events constituting force majeure under applicable law, liability is addressed only within the legally affected scope and period. The affected party must notify promptly, provide necessary explanation and reasonably mitigate loss. Lack of funds, ordinary cost increases or reasonably avoidable management failures do not automatically constitute force majeure. If the event defeats the contractual purpose of an unperformed portion, termination and repayment are handled according to law; force majeure does not invariably permit permanent retention of advances.

Article 21 Cap for ordinary business platform services

To the extent permitted by law and valid, total compensation for ordinary platform-service loss arising from one event or related events, for a user acting other than as a consumer, is capped at the higher of (a) service fees actually paid by that user to us in the 12 months before the first occurrence and (b) HKD 5,000. Fees in other currencies use a previously validly agreed HKD conversion basis verifiable from original settlement records. If none was validly agreed, the basis is reasonably agreed or legally determined, not chosen unilaterally by us after the dispute. This is not a general consumer cap and does not limit Article 22.

Article 22 Matters outside caps or exclusions

This Agreement does not limit buyer payments that must be returned; principal owed to creators or suppliers; our statutory or contractual obligations as a retail seller; warehousing or logistics obligations we have assumed; fraud; wilful misconduct; gross negligence; legally non-excludable liability for death or personal injury; legal liability concerning privacy or personal data; or other liability that cannot legally be excluded or limited. A cap found invalid or unreasonable does not mean zero liability. Consumer claims and the listed matters remain subject to applicable rules on liability, causation and recoverable loss; this does not automatically promise unlimited or loss-unrelated compensation.

Article 23 User indemnification

Where your attributable breach or unlawful conduct causes evidenced loss or third-party claims against us, we may seek corresponding compensation within law and valid agreement. We must notify you of the facts, calculation and necessary handling and allow reasonable participation in the defence. You are not required to compensate our own fault, unrelated events, unproven general reputational loss or reasonably avoidable costs. A settlement made without required consent does not automatically bind you. Both parties must reasonably mitigate loss and avoid duplicate recovery.

Article 24 Contact and rights requests

Contact [email protected] for Shop support, privacy, infringement and urgent product-safety matters. Unified account closure is available through the FurryGoods Identity Account Centre. If that route is unavailable or Shop aftercare is needed, contact the same email.

Provide information sufficient to identify the account, order or matter. We do not request unrelated real-identity documents for ordinary requests. Material decisions affecting your rights come with disclosable reasons, grounds and human-review routes. Legally required additional business contact information is provided in the relevant service context.