FurryGoods Shop Violation and Dispute Handling Rules (v1.2)

Version v1.2. Unpublished review draft; not effective. Target effective date: 1 October 2026. Actual publication, notice and commencement depend on completion of the required procedures. This draft does not replace currently applicable terms. English is the baseline and prevailing text, subject to mandatory consumer protections. See the package README for outstanding release checks.

Article 1 Scope and principles

In this document, “we”, “us” and “our” mean 香港福瑞谷國際貿易有限公司 (HONG KONG FURRYGOODS INTERNATIONAL TRADE LIMITED), the operator of FurryGoods Shop. “Shop” or the “Platform” means our FurryGoods Shop services. “You” means a user of the services covered by this document. Provisions concerning buyers, creators or other particular capacities apply only to persons acting in that capacity.

These Rules govern breach, unlawful conduct and specific risks involving accounts, products, transactions, reviews, information and service use. We distinguish ordinary correctable errors, repeated or material breaches and immediate safety risks. Measures are proportionate to facts, impact, responsibility and correction; not every complaint is presumed established. Ordinary negotiation and our views do not replace judicial or administrative determinations.

Article 2 Violations and measures

Violations include falsified identities or orders, fraud, fabricated orders or reviews, infringement, adult or R18 content, harassment, privacy disclosure, malware, unlawful financial activity, false dispatch or delivery, breach of valid licences and unjustified refusal of due after-sales remedies. We may require correction, warn, restrict relevant display or trading functions, temporarily remove listings or suspend accounts. Serious substantiated cases may result in termination. Correctable local issues do not automatically justify permanent bans; interim measures require clear review and release arrangements.

Article 3 Grounds and minimum scope

We impose necessary, risk-proportionate temporary restrictions only on explainable order disputes, fraud evidence, performance anomalies, necessary identity verification, applicable law or valid authority or channel restrictions. General commercial judgment, complaint counts or a single automated label do not justify indiscriminate freezing of all property. Restrictions generally cover only disputed sums for affected orders and substantiated, non-duplicated reasonable risk exposure. Other undisputed funds continue normally. Where law or a channel actually requires broader scope, we record the grounds and explain disclosable reasons.

Article 4 Notice

Unless advance notice would increase safety risks or disclosure is legally prohibited, we first notify the measure, factual summary, affected orders and amounts, supplementation requirements, release conditions, expected review date and appeal route. Emergency measures may precede notice, which follows within the periods in the User Notice and Electronic Service Rules. Legally prohibited disclosure is withheld only as necessary; “confidentiality” is not a blanket refusal to explain all disclosable matters.

Article 5 Periodic review

After imposing measures, we conduct initial review within the User Notice and Electronic Service Rules periods, then review continued necessity at least every 14 calendar days. Third-party procedures with uncertain duration require explanation and the next verification date; “until risk disappears” is not an indefinite conclusion. Reduced risk or partial resolution requires prompt narrowing. Once release grounds are established, we lift restrictions within our control within 3 Hong Kong business days. Continuing external restrictions receive verifiable explanations and follow-up.

Article 6 Linked accounts

Shared IP addresses, devices, addresses, households or logistics information are only verification indicators, not sole proof of joint fraud, control or joint debt. Before restricting other accounts, we require substantive evidence of involvement in the conduct or use by the same entity to evade lawful measures and provide opportunities to explain and obtain human review. Funds of independent sellers, suppliers or household members must not satisfy another's debts absent applicable law or valid assumption of that debt.

Article 7 Set-off and recovery

Set-off is limited to debts legally or validly contractually attributable to the same responsible party, due and supported by verifiable calculations, and must satisfy applicable set-off conditions. Notices must identify principal, sums refunded or recovered, actual third-party charges and the basis of responsibility. Substantively disputed amounts remain temporarily retained, not unilaterally converted into established contractual penalties. Necessary third-party clawbacks are not final determinations of civil liability; upheld objections require correction. Duplicate recovery, unagreed punitive charges and automatic transfer of our own fault or supplier procurement debts to creators are prohibited.

Article 8 Bad faith and good-faith remedies

Bad-faith refunds or chargebacks require evidence such as fabrication of material facts, knowingly false claims or concealment of compensation already received for the same loss. Use, download or opening of goods, not contacting support first, or complaints to banks or regulators alone do not prove bad faith. Lawful refund, review, complaint and litigation rights are not extinguished by internal handling or account restrictions. Double recovery for the same loss is prohibited; pursuing different lawful remedies in parallel is not.

Article 9 Evidence, review and restoration

We examine records within our control and allow off-Platform communications, bank records, rights evidence and other relevant materials. Data and automated labels may be challenged. Decisions with material effects receive human review. Erroneous measures are promptly corrected, corresponding permissions and funds restored, and losses addressed lawfully.

We follow the user-notice rules for responses, initial review, urgent notices and review at least every 14 days. Repeated violations rest on reviewed facts, not report counts. Truthful reviews, refunds, account closure and lawful enforcement of rights are not automatically extinguished by measures.

Article 10 External disclosure and responsibility

Publication of necessary governance information and provision to competent authorities require lawful grounds and data minimisation. Creators' non-public legal identities must not be exposed merely to announce an outcome. We remain legally responsible for losses caused by clearly excessive, groundless or contractually unreviewed measures. User compensation is limited by attributable responsibility, evidence, valid agreements and law; unagreed punitive fees are not charged.

Article 11 Updates and language

This document applies together with the FurryGoods Shop Service Agreement. We provide the applicable terms, give required notices and protect existing orders under its provisions on incorporation, priority and updates. Where separate consent is legally required, we act only after obtaining that consent.

Access merely to download existing deliverables, obtain a refund or settlement, appeal or exit does not constitute acceptance of new adverse terms. Continued use has acceptance effects only to the extent permitted by applicable law and after we have completed the necessary procedures.

The English text prevails in the event of ambiguity or conflict between language versions. This does not limit consumer protections or remedies under applicable mandatory law.