FurryGoods Shop User Transaction and Purchase Agreement (v1.2)

Version v1.2. Unpublished review draft; not effective. Target effective date: 1 October 2026. Actual publication, notice and commencement depend on completion of the required procedures. This draft does not replace currently applicable terms. English is the baseline and prevailing text, subject to mandatory consumer protections. See the package README for outstanding release checks.

Article 1 Application and purchase eligibility

In this document, “we”, “us” and “our” mean 香港福瑞谷國際貿易有限公司 (HONG KONG FURRYGOODS INTERNATIONAL TRADE LIMITED), the operator of FurryGoods Shop. “Shop” or the “Platform” means our FurryGoods Shop services. “You” means a user of the services covered by this document. Provisions concerning buyers, creators or other particular capacities apply only to persons acting in that capacity.

This Agreement applies to buyers purchasing physical goods, digital goods or commissioned services on Shop, together with the Service Agreement and corresponding specific rules. Buyers must be at least 18 and possess independent contractual capacity under applicable law. Guardians may make lawful, age-appropriate purchases through their own accounts, but accounts must not be lent to evade eligibility requirements. Organisations contract through authorised representatives.

Article 2 Transaction parties and displayed identities

Product details and payment confirmation pages clearly display the creator or shop name, an identifiable seller shop identifier, available contact or after-sales channels, the goods or services, our role and allocation of fulfilment and after-sales responsibilities.

For ordinary creator orders, the actual entity behind that shop is the seller. We verify and retain the correspondence between the entity and shop identifier but do not make general public disclosure of legal names, private residential addresses, personal telephone numbers or identity documents a condition of creator onboarding or trading. Pseudonyms do not change sellers' obligations.

For our self-operated orders, we lawfully disclose the actual operating entity and bear corresponding seller responsibilities. Brand licensing, co-branding, consignment, managed operations or use of a designated warehouse does not alone determine seller identity. We remain responsible according to our actual role, commitments and applicable law. Transfer of contractual duties requires lawful grounds and necessary consent.

Legally required identity disclosures for specific transactions follow Article 4 of the Service Agreement.

Article 3 Contract formation

For direct purchases, where a listing legally constitutes an offer, a contract forms when the buyer submits a qualifying order. Otherwise, formation follows lawful acceptance steps clearly disclosed before payment. For commissions requiring an application, submission of requirements and quotation discussions alone do not guarantee acceptance. After both parties expressly confirm requirements, price, licence, payment and delivery, the contract forms through the notified valid confirmation process. After collecting payment, a lawfully formed contract cannot be denied solely because of an internal status or an arbitrary reserved rejection power. Debited amounts for unaccepted orders must be promptly returned; payment authorisations must be promptly submitted for release.

Article 4 Required pre-order terms

Before payment, sellers must specify product type, content and specifications, available languages and compatibility, deliverables, licence scope, total price and extras, commencement and latest delivery date, buyer-supplied materials, revision allowances and stages, and cancellation and refund arrangements. Expected dispatch and the latest commission delivery date are mandatory fields. Creators set revision allowances, stage prices and supplementation deadlines according to the actual order and disclose them before payment. Correction of nonconforming performance remains governed by Article 5 of the Commission Publishing and Acceptance Rules; creator-configured terms do not remove liability or permit arbitrary cancellation charges. Unknowns must be clarified first rather than leaving material matters to arbitrary post-payment decisions. Ready-to-deliver digital products, on-demand delivery and custom commissions must be distinguished. We do not display “paid” as “delivered” in our system.

Article 5 Disclosure of charges

Before payment, buyers must see the total payable, currency, shipping, taxes and the calculation basis for charges not reasonably calculable in advance. Before creators accept orders or incur paid services, they must be able to view Platform service fees, payment-channel charges, payout or conversion charges and their allocation. New Platform charges not clearly disclosed and validly agreed beforehand cannot be recovered retrospectively, except legally required tax withholding, for which grounds must be explained. Taxes follow the actual taxpayer and statutory duties, not a blanket transfer of our taxes to creators.

Base product quotations are formed exclusive of tax. User-facing displays must lawfully show the required tax-inclusive total or clearly show the base price together with applicable taxes. Before final payment confirmation, taxes, shipping and the total actually charged or collected by us or the seller must be itemised. Independent destination import or similar charges not yet reasonably calculable require advance identification of the collector, responsible party and determination method. A generic “all taxes extra” statement must not hide calculable mandatory charges. Actual tax registration, withholding and documentation follow applicable law and the corresponding transaction arrangements.

Article 6 Buyer's payment obligation

When a buyer completes full payment to an authorised recipient through the valid channel designated for the order, the buyer discharges the obligation to pay the seller to the extent of that valid payment. The seller cannot demand payment again merely because the channel has not cleared funds to us or we have not settled with the seller. If payment was not actually completed or is subsequently lawfully reversed, the parties address the cause and applicable law; this does not automatically establish buyer breach. Responsibility for our incorrect payment instructions cannot be shifted to a faultless buyer who followed them.

Article 7 Payment status and exceptions

Authorisation, reservation of a limit, actual debit, channel clearing, availability for creator settlement and receipt by the payee are distinct states. Authorisation or a front-end success page alone does not prove payment. We verify server-side results, channel receipts and other credible evidence. An unknown result does not justify automatic charging through another channel without checking. Duplicate collection for an order must be refunded with a handling record and without an additional Platform correction fee.

Article 8 Delivery and acceptance

Sellers dispatch physical goods as agreed; transport risk and valid receipt follow the logistics rules. Digital goods must be complete, accessible and conforming. Our hosting and agreed cloud-drive delivery provide 180 days of availability, with email notice 10 days before expiry and download allowances disclosed before payment. Delisting or creator exit does not prematurely remove purchased access. Automatic commission acceptance applies only when all conditions in the commission rules are satisfied, including valid agreement, complete delivery, access, absence of unresolved objections and reminders.

Receipt, payment, downloading or automatic acceptance does not waive latent-defect, infringement or other statutory remedies. Buyers must reasonably cooperate with receipt and acceptance and promptly report wrong addresses, broken links or nonconforming delivery. Absence of unboxing footage does not automatically remove rights.

Article 9 Mandatory consumer rights

No-reason returns, withdrawal for digital content, customisation exceptions, quality remedies and statutory periods follow the law actually applicable and the product type. Exclusion or loss of rights requires satisfaction of the relevant conditions and required notice and consent; general “downloaded”, “received” or “customised” labels do not replace them. Regional supplements and valid terms more favourable to users prevail within their applicable scope.

Article 10 Cancellation, refunds and chargebacks

Seller-breach remedies, actual work and cost calculations for non-breach cancellation, refund routes and deadlines follow the refund rules. Unstarted and started work, independently retained deliverables and deliverables incapable of achieving the purpose are distinguished. “Deposit”, “scheduling fee” and “customised” labels do not universally justify forfeiture. We charge buyers no additional Platform refund-processing fee; faultless buyers do not bear necessary refund costs caused by seller or Platform errors.

Buyers may lawfully seek assistance from payment providers, banks or courts without first waiving complaints or withdrawing negative reviews. Evidence must not be fabricated and the same loss must not be recovered twice.

Article 11 Licensing and lawful use

Purchasing does not automatically transfer copyright. Default personal non-commercial use, personal avatars and reasonable social-media display, attribution by the author's pseudonym, separately agreed commercial use, and AI-training and redistribution restrictions follow the digital-delivery rules. Buyers must have rights to supplied commission materials, must not disclose the other party's identity-verification information, and must not continue unauthorised use of unpaid or validly cancelled deliverables.

Article 12 Reviews, external contact and privacy

Truthful lawful reviews are protected; refunds do not require deletion. Lawful social-media communications and cloud-drive delivery agreed for an on-Platform order do not remove Platform after-sales eligibility. Independent off-Platform payments do not automatically receive our order protections. Sellers use buyer data only for performance and necessary after-sales service; marketing or portfolios involving private data require an independent valid basis.

Article 13 Platform responsibility and disputes

We bear responsibility according to our actual role and commitments. Our self-operated seller duties are not removed merely because suppliers perform fulfilment. Consumer claims are not subject to the ordinary business-user Platform-service compensation cap. Requests are received through our unified email; responses, electronic evidence and notices follow the user-notice rules. Hong Kong law and court clauses do not exclude applicable mandatory consumer protection and remedies.

Article 14 Updates and language

This document applies together with the FurryGoods Shop Service Agreement. We provide the applicable terms, give required notices and protect existing orders under its provisions on incorporation, priority and updates. Where separate consent is legally required, we act only after obtaining that consent.

Access merely to download existing deliverables, obtain a refund or settlement, appeal or exit does not constitute acceptance of new adverse terms. Continued use has acceptance effects only to the extent permitted by applicable law and after we have completed the necessary procedures.

The English text prevails in the event of ambiguity or conflict between language versions. This does not limit consumer protections or remedies under applicable mandatory law.