FurryGoods Shop Payment, Settlement and Withdrawal Rules (v1.2)

Version v1.2. Unpublished review draft; not effective. Target effective date: 1 October 2026. Actual publication, notice and commencement depend on completion of the required procedures. This draft does not replace currently applicable terms. English is the baseline and prevailing text, subject to mandatory consumer protections. See the package README for outstanding release checks.

Article 1 Scope

In this document, “we”, “us” and “our” mean 香港福瑞谷國際貿易有限公司 (HONG KONG FURRYGOODS INTERNATIONAL TRADE LIMITED), the operator of FurryGoods Shop. “Shop” or the “Platform” means our FurryGoods Shop services. “You” means a user of the services covered by this document. Provisions concerning buyers, creators or other particular capacities apply only to persons acting in that capacity.

These Rules cover payments, refund funds, platform service fees and merchant settlement for ordinary creator orders. Supplier procurement, production and warehousing payments are governed by their separate contracts, not automatically by merchant settlement periods. USD means US dollars, HKD Hong Kong dollars and CNY Chinese yuan. Calendar days and Hong Kong business days have the meanings in the user-notice rules.

We currently collect order payments in USD and support merchant payouts through Wise. Regions or creators unable to use that channel are not currently supported for this settlement service. Local-currency payouts are available where the actual channel supports them. Switching to USD does not remove restrictions on regions, payees, accounts or compliance and does not guarantee payment to every country or region. We provide payout conditions before merchants accept orders and bind payout methods. If restrictions change, we notify affected merchants and address correction or lawful alternatives; unpaid balances do not become ours. We specifically disclose exchange rates, fees and arrival information under these Rules rather than replacing our payment-initiation, explanation and reconciliation obligations with a general “subject to the payment gateway” statement.

Article 2 Limited collection authority

For ordinary creator orders, the creator appoints 香港福瑞谷國際貿易有限公司 (HONG KONG FURRYGOODS INTERNATIONAL TRADE LIMITED, the “Hong Kong Operator”) to collect that order’s price through our listed channels within the merchant arrangement permitted by payment partners and actually enabled, and to process refunds and settlement under valid orders, refund rules and agreed fees. Authority is limited to genuine on-platform orders. It does not authorise unrelated lending, investment, stored value or transfers for creators. We do not accept collection business beyond the arrangement actually authorised.

Article 3 The buyer’s payment obligation

When a buyer completes full payment to an authorised recipient through the valid channel designated for the order, the buyer discharges the obligation to pay the seller to the extent of that valid payment. The seller cannot demand payment again merely because the channel has not cleared funds to us or we have not settled with the seller. If payment was not actually completed or is subsequently lawfully reversed, the parties address the cause and applicable law; this does not automatically establish buyer breach. Responsibility for our incorrect payment instructions cannot be shifted to a faultless buyer who followed them.

Article 4 The creator’s settlement claim

Once order funds collected under Article 2 satisfy agreed settlement conditions, the Hong Kong Operator owes the net settlement to the creator. Wise or another actual payout provider executes payment and does not automatically replace that debtor. We investigate, notify and address delayed, failed or returned payments. We do not deny an accrued payable merely because it is an “internal system record” or extend settlement indefinitely without agreement. Supplier procurement, production, warehousing and logistics payments remain governed by their separate contracts, not automatically by creators’ sales-revenue periods.

Article 5 Payment status and exceptions

Authorisation, reservation of a limit, actual debit, channel clearing, availability for creator settlement and receipt by the payee are distinct states. Authorisation or a front-end success page alone does not prove payment. We verify server-side results, channel receipts and other credible evidence. An unknown result does not justify automatic charging through another channel without checking. Duplicate collection for an order must be refunded with a handling record and without an additional platform correction fee.

Article 6 Channels and funds records

We currently primarily use Antom for buyer payments, PayPal as a supplementary channel and Wise for payments to creators and suppliers. Each transaction uses only channels actually supported and shown to the relevant parties. We do not offer a general-purpose wallet for unrestricted top-ups, transfers or spending. Displayed pending, frozen or paid amounts record order liabilities and processing status, not a deposit or capital guarantee arising from a page label. Legal character depends on actual arrangements and applicable law; this Article does not exclude licensing, safeguarding or payment obligations.

Article 7 Merchant service fees

For ordinary merchant orders validly subject to this fee schedule after it takes effect, the platform service fee is 5% of the fee base. Risk merchants assessed under Article 16 and effectively notified under Article 17 pay 8% on new orders, without a retrospective increase for historical orders. Large merchants follow separately signed agreements under Article 18; special rates and the 8% risk rate are not added together.

The base is the goods or services price receivable by the seller, less seller-funded discounts and refunded prices, excluding separately itemised shipping, taxes and actual pass-through payments. Discounts funded by us and reimbursed to the seller do not reduce that base. We calculate each order and currency separately, rounding to the nearest smallest currency unit. Product prices must not be falsely classified as shipping, tax or other items to evade fees. Valid promotions and written commercial agreements apply only within their agreed scope.

Article 8 Fee disclosure

Before payment, we show buyers the total payable, currency, shipping, taxes and the calculation basis for costs that cannot reasonably be calculated in advance. Before creators accept orders or incur a paid service, we make platform, payment-channel, payout and conversion fees and their allocation available for review. New platform fees not clearly disclosed and validly agreed in advance cannot be recovered afterwards; legally required withholding is excepted, with its basis explained. Taxes follow actual taxpayers and legal obligations, not a blanket transfer of our taxes to creators.

Base product quotations exclude tax, but user-facing prices must use legally required tax-inclusive totals or clearly show the base price and applicable taxes. Before final confirmation, we show taxes actually charged or collected by us or the seller, shipping and the total. For independent destination import charges that cannot reasonably be calculated, we explain the collector, liable party and method beforehand. A bare “all taxes extra” cannot hide calculable mandatory charges. Actual registrations, withholding and documents follow applicable law and the transaction arrangements.

Article 9 Third-party costs and withdrawal fees

Creators bear actual buyer-payment channel charges directly related to their orders, clearly disclosed and validly agreed beforehand, and taxes legally theirs. We do not add undisclosed markups as “channel costs”. Buyer-payment charges and our merchant-payout costs must be separately identified. The Article 14 withdrawal fee includes our handling and normal transfer costs for standard supported payout routes. At the fee-waiver threshold, we bear those normal costs and do not charge equivalent “settlement processing” or “transfer service” fees. USD 50 is our agreed fee, not a representation of Wise’s or a bank’s actual charge.

Merchant-selected currency conversion may separately incur actual costs disclosed and validly agreed beforehand, without our markup. Special wire, intermediary-bank or receiving-bank costs require disclosure of allocation, amount or a verifiable calculation basis before route selection. Undisclosed standard transfer costs cannot later be reclassified as exceptions. Independent bank charges that cannot reasonably be predicted require disclosure of the collector and uncertainty. We do not guarantee a fixed net receipt against such unpredictable deductions; a route lacking sufficient fee information must not be the default. Each payment shows original amount, target currency, quote or determination method, separately itemised fees and expected net amount. Direct bank deductions do not excuse us from agreed costs. Separate charges by a buyer’s issuer or bank must be identified as that institution’s charges, not ours. Failures and retries follow Article 20.

Article 10 Refund and chargeback costs

We charge buyers no separate platform refund-processing fee. Necessary refunds caused by seller non-performance, non-conforming quality, rights defects or our error must not impose their costs on faultless buyers. Non-refundable third-party channel costs and chargeback charges are allocated according to actual incidence, prior agreement, responsibility and law. Initiating a chargeback or a third-party debit alone does not establish full responsibility. Platform service fees attributable to refunded amounts are proportionately returned or reversed. Amounts offset with fee-waiver credits restore those credits, not cash. Returning collected fees does not attract a second platform handling fee.

Article 11 Net amounts and reconciliation

Net order payable equals collected sums attributable to the creator plus confirmed platform subsidies, minus refundable prices, validly agreed merchant service fees, order-related third-party costs, lawful withholding and independently supported confirmed adjustments. A settlement batch separately lists available amounts, the Article 14 withdrawal fee and final amount sent. Independent third-party fees follow verified, validly agreed Article 9 terms; a batch fee is not duplicated across orders. Paid, frozen and remaining payable amounts are shown separately without deducting the same loss twice. A reserve defers payment and is not our revenue. Every deduction is traceable to an order, fee basis or adjustment record. Withdrawn or overturned disputed deductions are promptly corrected.

Article 12 Ordinary settlement availability

Absent a dispute or supported individual restriction, an ordinary order enters the settlement process after a 30-calendar-day observation period starting on the day after actual effective delivery. Physical delivery means actual receipt by the buyer or designated recipient; digital delivery must be complete and effective. A commission’s clock starts on complete effective delivery and valid acceptance conditions must also be met. Its acceptance period runs concurrently with the 30 days; a new 30 days does not start after automatic acceptance. If correction of delivery defects restarts acceptance, valid acceptance remains necessary, but another ordinary settlement observation period is not added.

Successful payment alone is not delivery. Expiry of 30 days makes funds eligible, not necessarily received by a bank that day; payment occurs in the applicable Article 13 batch. Validly agreed stage settlement applies only to portions satisfying that stage’s conditions. Specific disputes or legally necessary restrictions follow the Violation and Dispute Handling Rules; the possibility of chargebacks on all orders does not justify universal indefinite delay.

Article 13 Merchant choice and automatic settlement

Merchants choose weekly or monthly settlement; weekly is the default option. When binding a payout method, they must set a mode or expressly confirm weekly settlement. We show the cycle, next settlement and Article 14 fees on the page; a default is not completed confirmation. Rebinding or replacing a method does not automatically change an existing monthly choice. Changes must be expressly set and recorded.

For weekly settlement, each Wednesday we automatically pay eligible, unrestricted amounts to the bound and necessarily verified payout account; monthly settlement occurs on the 20th on the same conditions. Ordinary batches do not require repeated withdrawal applications. “Withdrawal” includes these automatic payouts, not a return to transaction-by-transaction requests. We show the chosen mode and next settlement, and must not switch modes for merchants to change arrival cycles or fee counts. Missing accounts, currencies or verification require specific correction notices and payable status, not forfeiture.

Hong Kong time (Asia/Hong_Kong, UTC+8) governs. Weekly aggregation closes at 00:00 each Wednesday; monthly aggregation at 00:00 on the 20th. Funds eligible at or before cutoff enter that batch; later funds enter the next applicable batch. A saved and confirmed mode change affects future arrangements not yet cut off and locked. Locked or initiated batches are not cancelled or aggregated twice. We show the new next settlement date and fee effects before confirmation.

A Hong Kong public holiday or non-bank-business day defers payment to the next Hong Kong business day without duplicating the original cutoff or batch. Receiving-country bank holidays and resulting arrival delay are separately explained. Estimated bank-arrival ranges and tracking accompany payment results. Our deadline for submitting an instruction is distinct from bank receipt. If timely handling is impossible, we notify the reason and next processing time within the deadline.

Article 14 Withdrawal fee per batch

The unit is the merchant settlement batch defined in Article 21. After order fees, refunds and confirmed adjustments under Article 11, we assess its eligible amount before this USD 50 withdrawal fee and independent payout/conversion charges: below USD 5,000 incurs USD 50; USD 5,000 or more incurs no withdrawal fee. Non-USD amounts use the same Article 21 reference snapshot. We do not retest the band after deducting fees or deduct cyclically. Article 19 exceptions apply to low balances and normal exit payments.

Weekly and monthly automatic settlement use the same fee schedule. Monthly frequency reduces batches but does not itself waive the fee. A withdrawal-fee waiver does not waive valid order service fees or disclosed actual conversion and independent costs under Article 9. USD 5,000 is a fee threshold, not a minimum settlement amount. In the settings, we prominently explain low-value costs, for example USD 100 yields only USD 50 after a USD 50 fee if no other costs apply, and offer Article 19 accumulation. Not every creator is required to open a personal Wise account.

Article 15 Reserves and promotions

Ordinary accounts are not subject to a default rolling reserve for everyone. Supported individual risks requiring retention follow the violation rules. Special-project security amounts require pre-order disclosure of amount, purpose, release conditions and dispute procedures. Promotions specify eligibility, triggers, duration, limits, combination and refund restoration. Historical advertising or individual promises do not automatically apply platform-wide, but valid promises to particular users remain binding and cannot be unilaterally withdrawn by a new fee schedule.

Article 16 Risk-refund measurement and review threshold

We use the same rolling 90-calendar-day order sample, primarily the proportion of merchant-responsible refunded orders, with refund value as supplementary information. We include genuine paid merchant orders once, using first complete effective delivery, or cancellation/termination before complete delivery, as the entry date. Later refunds do not reset that date. The measurement day and preceding 89 days form the window. Separate merchant orders within one buyer payment count separately. Instalments, staged deliveries or multiple partial refunds do not multiply a merchant order. Ongoing orders neither delivered nor terminated are outside the sample and are assessed separately for performance risk.

Merchant responsibility requires verifiable non-performance, quality non-conformity, rights defects or similar grounds, confirmed responsibility and an actual completed refund. Count-based rate equals sample orders with merchant-responsible refunds divided by sample orders. A partial refund counts as one order, with only the responsible refund amount included in value. Value-based rate uses that amount divided by original paid amounts for the same sample, not post-refund net amounts. We calculate within currencies before aggregating on a consistent traceable conversion basis, using the same rate for an order’s original price and refund. We do not divide old-sample refunds by new-order amounts. Our errors, duplicate charges and ordinary lawful cancellations/refunds not attributable to the merchant are excluded. A complaint or chargeback initiation is not automatically counted; chargebacks undergo separate responsibility and risk assessment without duplicate loss.

A sample of at least 50 orders, a count-based responsible refund rate of at least 5%, and at least 3 responsible refunded orders must all be satisfied to trigger human fee review. An automated label alone cannot raise the rate to 8%. Insufficient samples, late refunds outside the window or a few high-value losses may prompt individual risk review, not automatic satisfaction of the threshold. Necessary restrictions require grounds and scope under the violation rules. A supplementary value metric cannot unilaterally replace the published fee threshold. Sham transactions or deliberate splitting require specific evidence and an opportunity to respond; the denominator must not be arbitrarily changed.

Article 17 Notice, appeals and restoration

Following human review, we provide an understandable sample period, methodology, relevant order records, responsibility grounds, proposed rate, effective date and appeal route, with third-party private data redacted where necessary. Increases require advance notice and incorporation under Article 16 of the Service Agreement and apply only to new orders formed after effectiveness, not retrospectively to additional payments on existing orders. Merchants may submit responsibility exclusions, data corrections and remediation evidence under the User Notice and Electronic Service Rules. Errors and overcharges are promptly corrected, refunded or reversed.

After remediation, a responsible refund rate below 3% for 30 consecutive calendar days on the same basis, and resolution of relevant material outstanding performance/refund issues, review restores the ordinary 5% rate. We check restoration conditions at least weekly, notify results and do not delay without cause. If fewer than 50 sample orders exist, merchants need not generate new trade mechanically to reach that number; they may seek human review based on resolved orders, remediation and remaining risk, with reasons provided. Low volume does not justify permanent 8%. Restoration ordinarily applies to new orders after it takes effect; erroneous increases are corrected under the preceding paragraph. The 8% is a service-fee rate, not a penalty for lawful refunds, and does not replace refund obligations or necessary risk controls.

Article 18 Large-merchant arrangements

Rates and scope follow a valid separately signed agreement. An expressly agreed risk-pricing mechanism applies to the extent valid. If none exists, we negotiate a written supplement with the merchant; we do not automatically replace the special rate with 8% or add 8% on top. General settlement and other terms not amended remain applicable. Special pricing does not promise exemption from necessary risk review. Supported restrictions under law, valid channel requirements or the violation rules are distinct from service rates and cannot recover unagreed fees.

Article 19 Accumulation and normal exit balances

For an ordinary eligible batch not exceeding USD 50 equivalent, we do not initiate payment or charge the withdrawal fee. We retain the payable and notify the merchant of accumulation; we do not reduce it to zero, create a debt or deem it abandoned. Above USD 50, the chosen weekly/monthly mode ordinarily applies. Merchants may set a target accumulation amount, payable in the next applicable cycle after reaching it, and may cancel or change it at any time. Uninitiated payments follow the then-valid setting in the next cycle; already submitted status must be clear. We do not require all merchants to accumulate USD 5,000 or switch weekly to monthly without consent. If other disclosed costs make the expected net amount non-positive, we pause that payment, explain and offer workable options without extinguishing the payable.

For normal exit after required order aftercare, necessary checks and release of supported restrictions, we provide one normal final payout without our USD 50 withdrawal fee. Even a balance not exceeding USD 50 is not subject to ordinary low-balance waiting. Legally restricted portions must be separately explained with subsequent review, without obstructing reasonable payment of available portions. Independent actual costs remain governed by Article 9. If a small balance cannot economically be paid, we discuss lawful alternatives, not confiscation, compulsory top-up or continued sales. Accumulation records are payables for earned order proceeds, not top-up, transfer or stored-value facilities.

Article 20 Failure, return and retry

One logical batch incurs only one platform withdrawal fee; rejection, return, retry or technical splitting does not incur another USD 50. If all payments finally fail with nothing paid, we cancel or refund that fee and restore the payable. For partial completion, we clearly state paid, outstanding and fee amounts without duplicate charging. We verify original status before retrying to avoid duplicate transfers when results are unknown. Reinstating a refunded fee upon resuming the same batch may restore only its single applicable fee, offset against existing records, not a second charge. We bear correction costs for our operational or system errors. Proven unrecoverable third-party costs caused by a merchant’s incorrect account details or similar error are handled only to the extent evidenced, causally attributable and validly agreed in advance, without a separate fixed retry fee or duplicate recovery.

Article 21 Non-USD conversion and batch aggregation

One normal batch for the same verified merchant legal identity, whether an individual or an organisation, and chosen cycle is charged once, combining orders, currencies and permitted multiple accounts without duplicated platform fees. Legally distinct merchants are not combined solely for common branding or affiliation. Identity aggregation is for necessary back-office verification, not public creator real-name disclosure. Ordinarily, merchants bind one primary receiving account per currency; additional split routes and actual costs require prior agreement, not USD 50 per technical split.

Once payment conditions are satisfied, we obtain a verifiable reference-rate snapshot from the actual payout provider before generating and locking instructions. We record source, quote identifier if any, time, currencies and validity conditions. The same snapshot converts pre-batch-fee amounts to USD, tests USD 5,000 and USD 50 boundaries, and converts the batch’s single USD 50 fee back into deduction currencies; USD itself uses 1:1. Aggregation is a charging calculation, not a requirement to actually convert all funds to USD. We allocate the fee in proportion to each currency’s USD-equivalent amount, convert back and round to minimum units, making one traceable residual adjustment. We do not charge USD 50 per currency. Statements show aggregation, USD equivalents, fee allocation and net amounts; premature line-by-line rounding must not change the fee band.

Accounting-reference conversions and actual executable FX quotes are separately displayed. We do not promise indefinite provider rate locks. Exchange movements on a failed-batch retry do not change our original fee band or increase its platform fee. New executable quotes and actual costs after quote expiry still require agreed disclosure and any necessary consent. Our splitting or partial failure does not retrospectively charge an originally fee-free batch. If the merchant independently confirms a genuinely new payment arrangement after cancellation, we provide the new quote, fees and original batch reversal record first; relabelling a retry is insufficient. If no verifiable quote is available, we explain and address it. Alternative sources require prior agreement; we do not use fictitious quotes or add unagreed spreads.

Article 22 Identity, accounts and restrictions

We pay only to lawful, necessarily verified accounts matching the actual merchant, or other legally valid authorised arrangements verified beforehand. Missing accounts, currency or information require explanation and correction routes, not abandonment. Freezes, reserves, linked accounts and set-off follow the violation rules’ grounds, minimum scope, notice and periodic-review requirements; undisputed portions remain normally processed.

We assist with evidence under lawful third-party chargeback deadlines, but a third-party recovery does not prove full merchant responsibility. We provide relevant orders and disclosable grounds and reasonably request supplements. Failure to contact support first or a lawful refund request is not bad faith. Buyer refunds are processed promptly under the refund rules without waiting for internal recovery.

Article 23 Evidence and account operations

Our system and transaction records may be evidence, but you may challenge them and provide bank documents, email, off-platform communications, device anomalies and other material. We assess evidence together and do not reject it merely for originating off-platform.

We investigate logs and system anomalies we control, without requiring you to prove internal facts you cannot reasonably access. Authorisation of account operations is assessed using security records and other evidence; not every hijacked operation is treated as your own. Delayed reconciliation does not automatically extinguish correction or statutory rights.

Article 24 Tax and imports

Each person bears taxes, filings and reporting obligations legally theirs. We fulfil our withholding, remittance, reporting or documentation duties rather than shifting them solely by saying “creators are responsible”. Information requests are limited to necessity, with purpose and grounds explained. Goods tax, platform-service tax, import charges and creator income tax are distinguished. Contractual currency, rates and amounts do not replace truthful tax, customs or payment-purpose declarations.

Article 25 Tracking and objections

We provide retainable order details, applicable rates, bases, discounts, refund reversals, batch aggregation, rates, fees and payment records, promptly explaining and correcting errors. You may raise objections through our common email; we respond and update under the user-notice rules. Failure to reconcile promptly does not automatically waive correction or statutory rights. Bank receipt and our payment-initiation deadline are separately explained; uncertainty of bank arrival does not negate the agreed initiation deadline.

Article 26 Updates and language

This document applies together with the FurryGoods Shop Service Agreement. We provide the applicable terms, give required notices and protect existing orders under its provisions on incorporation, priority and updates. Where separate consent is legally required, we act only after obtaining that consent.

Access merely to download existing deliverables, obtain a refund or settlement, appeal or exit does not constitute acceptance of new adverse terms. Continued use has acceptance effects only to the extent permitted by applicable law and after we have completed the necessary procedures.

The English text prevails in the event of ambiguity or conflict between language versions. This does not limit consumer protections or remedies under applicable mandatory law.